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	<title>Comments on: Learning Technology Customers</title>
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	<link>http://www.jonmott.com/blog/2008/08/learning-technology-customers/</link>
	<description>Musings about Academic Technology</description>
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		<title>By: jonmott</title>
		<link>http://www.jonmott.com/blog/2008/08/learning-technology-customers/comment-page-1/#comment-1017</link>
		<dc:creator>jonmott</dc:creator>
		<pubDate>Wed, 24 Sep 2008 05:17:28 +0000</pubDate>
		<guid isPermaLink="false">http://www.jonmott.com/blog/?p=22#comment-1017</guid>
		<description>I like this idea a lot. I think learner-owned and maintained spaces are the next major advancement in teaching &amp; learning technology. The question I still have is whether institutions should provide such tools or whether they should be provided by independent 3rd parties in the cloud . . . I lean toward the latter because I don&#039;t think learners should be dependent upon one particular institution for access to such spaces.</description>
		<content:encoded><![CDATA[<p>I like this idea a lot. I think learner-owned and maintained spaces are the next major advancement in teaching &#038; learning technology. The question I still have is whether institutions should provide such tools or whether they should be provided by independent 3rd parties in the cloud . . . I lean toward the latter because I don&#39;t think learners should be dependent upon one particular institution for access to such spaces.</p>
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		<title>By: Loren H</title>
		<link>http://www.jonmott.com/blog/2008/08/learning-technology-customers/comment-page-1/#comment-1016</link>
		<dc:creator>Loren H</dc:creator>
		<pubDate>Tue, 23 Sep 2008 23:53:04 +0000</pubDate>
		<guid isPermaLink="false">http://www.jonmott.com/blog/?p=22#comment-1016</guid>
		<description>I like the idea that this tool flows seamlessly through your college / university experiecne, but why not go further than that.  Why not make a tool that students can start tapping into during high school, store their ACT scores, compare colleges, check out different majors.  Why not use the tool post graduate, allow employers to look at your &quot;resume&quot; section which would give them an overview of yourself which could include anything you wished to share... pier reviews, grades, honors, awards, teacher reviews, internships... all of which were housed in the tool as well.</description>
		<content:encoded><![CDATA[<p>I like the idea that this tool flows seamlessly through your college / university experiecne, but why not go further than that.  Why not make a tool that students can start tapping into during high school, store their ACT scores, compare colleges, check out different majors.  Why not use the tool post graduate, allow employers to look at your &#8220;resume&#8221; section which would give them an overview of yourself which could include anything you wished to share&#8230; pier reviews, grades, honors, awards, teacher reviews, internships&#8230; all of which were housed in the tool as well.</p>
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		<title>By: Jason McDonald</title>
		<link>http://www.jonmott.com/blog/2008/08/learning-technology-customers/comment-page-1/#comment-1015</link>
		<dc:creator>Jason McDonald</dc:creator>
		<pubDate>Tue, 12 Aug 2008 03:41:07 +0000</pubDate>
		<guid isPermaLink="false">http://www.jonmott.com/blog/?p=22#comment-1015</guid>
		<description>My original response questioned the idea that students would respond&lt;br&gt;positively to authority figures (like professors) showing up in their social&lt;br&gt;spaces. I guess I don&#039;t see the number of students using social networks as&lt;br&gt;counter-evidence to that claim. 100% of students could be using Facebook,&lt;br&gt;but they still might revolt in mass if a university tried to make Facebook&lt;br&gt;the new LMS.&lt;br&gt;&lt;br&gt;As I&#039;ve reflected further over the last couple of days I think I&#039;ve decided&lt;br&gt;my thoughts go even one step further. 10+ years in instructional technology,&lt;br&gt;plus a PhD in the subject, has led me to a very functionalist perspective on&lt;br&gt;the topic. I can&#039;t count the number of times I&#039;ve heard (or even asked)&lt;br&gt;questions like, &quot;How can we get more professors to adopt Technology X?&quot;&lt;br&gt;These questions are asked with an evangelical zeal, quietly assuming that if&lt;br&gt;professors only saw the light, true conversion would come and we would reach&lt;br&gt;educational Nirvana!&lt;br&gt;&lt;br&gt;But educators use tons of technology. Most use word processing, because it&lt;br&gt;solves real and significant problems for them and their students. Most use&lt;br&gt;some form of research-support software, because it solves real and&lt;br&gt;significant problems for them and their students. If they aren&#039;t using our&lt;br&gt;favorite technology (whether it be Facebook or Blackboard), maybe it&#039;s&lt;br&gt;because that technology doesn&#039;t solve real and significant problems for them&lt;br&gt;and their students.&lt;br&gt;&lt;br&gt;The history of education shows that the significant issues aren&#039;t technology&lt;br&gt;problems. They&#039;re people problems. And you can&#039;t solve people problems with&lt;br&gt;technology, no matter how hard you try. So if students aren&#039;t learning all&lt;br&gt;we think they should learn (and assuming we know what they should learn is&lt;br&gt;also a questionable assumption, but let&#039;s go with it for now) using a&lt;br&gt;technology we don&#039;t have to train them on is, at best, rearranging the deck&lt;br&gt;chairs on the Titanic.&lt;br&gt;&lt;br&gt;Maybe we need to own up to the conclusion that if professors (or students)&lt;br&gt;resist a technology, then the technology just isn&#039;t useful to them. Maybe it&lt;br&gt;will be useful someday. And if it is, the technology will still be there to&lt;br&gt;support them. We don&#039;t need to be better marketers of instructional&lt;br&gt;technology. We need to be better listeners to what issues professors and&lt;br&gt;students are really struggling with, and help there first . I think we might&lt;br&gt;be surprised how little the Internet or computers would come up as a&lt;br&gt;solution if we really approached problems this way.</description>
		<content:encoded><![CDATA[<p>My original response questioned the idea that students would respond<br />positively to authority figures (like professors) showing up in their social<br />spaces. I guess I don&#39;t see the number of students using social networks as<br />counter-evidence to that claim. 100% of students could be using Facebook,<br />but they still might revolt in mass if a university tried to make Facebook<br />the new LMS.</p>
<p>As I&#39;ve reflected further over the last couple of days I think I&#39;ve decided<br />my thoughts go even one step further. 10+ years in instructional technology,<br />plus a PhD in the subject, has led me to a very functionalist perspective on<br />the topic. I can&#39;t count the number of times I&#39;ve heard (or even asked)<br />questions like, &#8220;How can we get more professors to adopt Technology X?&#8221;<br />These questions are asked with an evangelical zeal, quietly assuming that if<br />professors only saw the light, true conversion would come and we would reach<br />educational Nirvana!</p>
<p>But educators use tons of technology. Most use word processing, because it<br />solves real and significant problems for them and their students. Most use<br />some form of research-support software, because it solves real and<br />significant problems for them and their students. If they aren&#39;t using our<br />favorite technology (whether it be Facebook or Blackboard), maybe it&#39;s<br />because that technology doesn&#39;t solve real and significant problems for them<br />and their students.</p>
<p>The history of education shows that the significant issues aren&#39;t technology<br />problems. They&#39;re people problems. And you can&#39;t solve people problems with<br />technology, no matter how hard you try. So if students aren&#39;t learning all<br />we think they should learn (and assuming we know what they should learn is<br />also a questionable assumption, but let&#39;s go with it for now) using a<br />technology we don&#39;t have to train them on is, at best, rearranging the deck<br />chairs on the Titanic.</p>
<p>Maybe we need to own up to the conclusion that if professors (or students)<br />resist a technology, then the technology just isn&#39;t useful to them. Maybe it<br />will be useful someday. And if it is, the technology will still be there to<br />support them. We don&#39;t need to be better marketers of instructional<br />technology. We need to be better listeners to what issues professors and<br />students are really struggling with, and help there first . I think we might<br />be surprised how little the Internet or computers would come up as a<br />solution if we really approached problems this way.</p>
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		<title>By: Marion</title>
		<link>http://www.jonmott.com/blog/2008/08/learning-technology-customers/comment-page-1/#comment-1014</link>
		<dc:creator>Marion</dc:creator>
		<pubDate>Mon, 11 Aug 2008 23:39:47 +0000</pubDate>
		<guid isPermaLink="false">http://www.jonmott.com/blog/?p=22#comment-1014</guid>
		<description>This is true, but I&#039;ll wager there are more students coming into college that use Facebook, MySpace, IM, etc., than use Blackboard.  And if even only 33 percent of the students use Facebook, at best that is 33 percent of the students who can help their peers, or worst, there is 20 percent of the students you don&#039;t need to &#039;train&#039; on the new tool.&lt;br&gt;&lt;br&gt;Doing a quick Google Search shows estimates around 50-90 percent of Freshman have Facebook Profiles.&lt;br&gt;&lt;br&gt;&lt;a href=&quot;http://daily.stanford.edu/article/2007/9/18/freshmenUseFacebookMoreThanEver&quot; rel=&quot;nofollow&quot;&gt;http://daily.stanford.edu/article/2007/9/18/fre...&lt;/a&gt;&lt;br&gt;&lt;a href=&quot;http://daily.swarthmore.edu/2008/05/12/facebook/&quot; rel=&quot;nofollow&quot;&gt;http://daily.swarthmore.edu/2008/05/12/facebook/&lt;/a&gt;&lt;br&gt;&lt;a href=&quot;http://www.sfgate.com/cgi-bin/article.cgi?f=/c/a/2006/08/30/BAGM7KRQFH1.DTL&quot; rel=&quot;nofollow&quot;&gt;http://www.sfgate.com/cgi-bin/article.cgi?f=/c/...&lt;/a&gt;&lt;br&gt;&lt;br&gt;That estimate might be high, but even if it&#039;s only 50-60 percent, I think that is significant.  Especially since Facebook can do a great deal of what can be done in a Blackboard style tool.  Discussion, chat, calendar, groups, surveys, quizzes, etc.</description>
		<content:encoded><![CDATA[<p>This is true, but I&#39;ll wager there are more students coming into college that use Facebook, MySpace, IM, etc., than use Blackboard.  And if even only 33 percent of the students use Facebook, at best that is 33 percent of the students who can help their peers, or worst, there is 20 percent of the students you don&#39;t need to &#39;train&#39; on the new tool.</p>
<p>Doing a quick Google Search shows estimates around 50-90 percent of Freshman have Facebook Profiles.</p>
<p><a href="http://daily.stanford.edu/article/2007/9/18/freshmenUseFacebookMoreThanEver" rel="nofollow"></a><a href="http://daily.stanford.edu/article/2007/9/18/fre.." rel="nofollow">http://daily.stanford.edu/article/2007/9/18/fre..</a>.<br /><a href="http://daily.swarthmore.edu/2008/05/12/facebook/" rel="nofollow">http://daily.swarthmore.edu/2008/05/12/facebook/</a><br /><a href="http://www.sfgate.com/cgi-bin/article.cgi?f=/c/a/2006/08/30/BAGM7KRQFH1.DTL" rel="nofollow"></a><a href="http://www.sfgate.com/cgi-bin/article.cgi?f=/c/.." rel="nofollow">http://www.sfgate.com/cgi-bin/article.cgi?f=/c/..</a>.</p>
<p>That estimate might be high, but even if it&#39;s only 50-60 percent, I think that is significant.  Especially since Facebook can do a great deal of what can be done in a Blackboard style tool.  Discussion, chat, calendar, groups, surveys, quizzes, etc.</p>
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		<title>By: Jason McDonald</title>
		<link>http://www.jonmott.com/blog/2008/08/learning-technology-customers/comment-page-1/#comment-1013</link>
		<dc:creator>Jason McDonald</dc:creator>
		<pubDate>Fri, 08 Aug 2008 17:31:07 +0000</pubDate>
		<guid isPermaLink="false">http://www.jonmott.com/blog/?p=22#comment-1013</guid>
		<description>Tech support done by someone else? Awesome.&lt;br&gt;&lt;br&gt;Students already know these tools proficiently? Let&#039;s not over-generalize.&lt;br&gt;This morning I was sent some research conducted with incoming college&lt;br&gt;freshmen in 2006 (2/3 of which were between the ages of 17 and 20). Only 1/3&lt;br&gt;of these students used social networking websites once a month or more or&lt;br&gt;more frequently. Only 1/3 read blogs once a month or more frequently. Less&lt;br&gt;than 20% wrote in their own blog once a month or more frequently.&lt;br&gt;&lt;br&gt;For the full article please see:&lt;br&gt;&lt;a href=&quot;http://www.ascilite.org.au/conferences/singapore07/procs/kennedy.pdf&quot; rel=&quot;nofollow&quot;&gt;http://www.ascilite.org.au/conferences/singapor...&lt;/a&gt;&lt;br&gt;&lt;br&gt;And yes, I&#039;ll be careful to not over-generalize myself. The research was&lt;br&gt;conducted in Australia, and so we have to question how similar U.S. students&lt;br&gt;are. But I think a safe conclusion is we can&#039;t assume we know our students,&lt;br&gt;based on demographic information alone. We can&#039;t assume our students are&lt;br&gt;like everyone else. We have to get to know our students, as individuals,&lt;br&gt;before we can safely recommend tools that will enhance their learning&lt;br&gt;experience.</description>
		<content:encoded><![CDATA[<p>Tech support done by someone else? Awesome.</p>
<p>Students already know these tools proficiently? Let&#39;s not over-generalize.<br />This morning I was sent some research conducted with incoming college<br />freshmen in 2006 (2/3 of which were between the ages of 17 and 20). Only 1/3<br />of these students used social networking websites once a month or more or<br />more frequently. Only 1/3 read blogs once a month or more frequently. Less<br />than 20% wrote in their own blog once a month or more frequently.</p>
<p>For the full article please see:<br /><a href="http://www.ascilite.org.au/conferences/singapore07/procs/kennedy.pdf" rel="nofollow"></a><a href="http://www.ascilite.org.au/conferences/singapor.." rel="nofollow">http://www.ascilite.org.au/conferences/singapor..</a>.</p>
<p>And yes, I&#39;ll be careful to not over-generalize myself. The research was<br />conducted in Australia, and so we have to question how similar U.S. students<br />are. But I think a safe conclusion is we can&#39;t assume we know our students,<br />based on demographic information alone. We can&#39;t assume our students are<br />like everyone else. We have to get to know our students, as individuals,<br />before we can safely recommend tools that will enhance their learning<br />experience.</p>
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		<title>By: Marion</title>
		<link>http://www.jonmott.com/blog/2008/08/learning-technology-customers/comment-page-1/#comment-1012</link>
		<dc:creator>Marion</dc:creator>
		<pubDate>Fri, 08 Aug 2008 16:36:25 +0000</pubDate>
		<guid isPermaLink="false">http://www.jonmott.com/blog/?p=22#comment-1012</guid>
		<description>The nice thing about Facebook is that you can control who sees what.  So if my professor invites me to be his friend, and invites me into his classroom area, I can do it but not allow him to see all of the crazy stuff I&#039;m doing with my friends that gets posted to my profile. &lt;br&gt;&lt;br&gt;And while I may blog and share my innermost thoughts with only those I&#039;ve invited to my blog, the fact is that I know how to blog, and if I need to set up a separate one to communicate in a class, I can do so.  &lt;br&gt;&lt;br&gt;The idea is not to use these tools because they are &#039;hip and cool&#039;, and all the other kids are doing it.  Rather, it is because students already know how to use them proficiently, and technical support for the tool is done by somebody else.  It&#039;s a freebie for the university.</description>
		<content:encoded><![CDATA[<p>The nice thing about Facebook is that you can control who sees what.  So if my professor invites me to be his friend, and invites me into his classroom area, I can do it but not allow him to see all of the crazy stuff I&#39;m doing with my friends that gets posted to my profile. </p>
<p>And while I may blog and share my innermost thoughts with only those I&#39;ve invited to my blog, the fact is that I know how to blog, and if I need to set up a separate one to communicate in a class, I can do so.  </p>
<p>The idea is not to use these tools because they are &#39;hip and cool&#39;, and all the other kids are doing it.  Rather, it is because students already know how to use them proficiently, and technical support for the tool is done by somebody else.  It&#39;s a freebie for the university.</p>
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		<title>By: Marion</title>
		<link>http://www.jonmott.com/blog/2008/08/learning-technology-customers/comment-page-1/#comment-1006</link>
		<dc:creator>Marion</dc:creator>
		<pubDate>Fri, 08 Aug 2008 16:27:51 +0000</pubDate>
		<guid isPermaLink="false">http://www.jonmott.com/blog/?p=22#comment-1006</guid>
		<description>Privacy is definitely an issue, but one that can be worked around quite easily. Grades, of course, would be done through e-mail and by default be private.   By setting up a private area in Facebook (or anywhere else), you can keep the class roster private, but there are also benefits to keeping it open.  If your classroom discussion is &#039;open&#039;, then others can read and comment which broadens the experience of the students.  If there was an issue of privacy, where somebody didn&#039;t want for others to know they were taking the class, a pseudonym could be used (though of course the teacher would need to know who is who). I think this would be a rare case.&lt;br&gt;&lt;br&gt;As far as the proprietary information, this can also be resolved by keeping an area that is open, and one that is behind a password.  Something that can be done fairly easily in exisiting tools, I believe.  So for example, I want to show my students part of a movie.  Under the Teach Act I can digitize that and share it with my students, but only if I restrict it from the public at large.  I could place these files in a restricted area, only allowing students to view it, and then the discussion of these files could take place out in the open.&lt;br&gt;&lt;br&gt;And of course, I think faculty are realizing that with a little effort, in many cases they can use materials that are CC licensed, or in the public domain just as easy as those materials that are copyrighted.  So with a bit of work, they wouldn&#039;t need to worry about this issue, or at least, not worry about it as much.&lt;br&gt;&lt;br&gt;Online assessments are interesting and depend on how the tests are taken.  A traditional test, where the student has 1 hour to answer questions in a closed book setting, will always need to be proctored.  And a traditional LMS would work, but so would other survey and testing tools out there.  You would just use whatever proctoring tools are already in place.  But, if a faculty member is open to an alternative method of testing/assessment (and the value of using those methods is a whole separate topic! :), then it can become even easier.  Tests could be given over e-mail, IM, or assessments might be project/group based, so students could turn in the assessment by mail, over YouTube, etc.&lt;br&gt;&lt;br&gt;This kind of class was actually held at Utah State during the Spring.  David Wiley held an &#039;open&#039; class, and I think he ended up with over 100 people participating, and only 15 or so getting credit.&lt;br&gt;&lt;br&gt;I can see a day when a faculty member gets an e-mail from the university that is nothing more than the list of student&#039;s e-mails who are in his/her class.  S/he would then send an e-mail to each student inviting them to their facebook group, and they are off and running.  No login issues, no trying to figure out how to do things in an LMS that nobody has used, and no worry about information going away three days after grades are in.&lt;br&gt;&lt;br&gt;Anyway, thanks for the thoughtful questions and discussion.</description>
		<content:encoded><![CDATA[<p>Privacy is definitely an issue, but one that can be worked around quite easily. Grades, of course, would be done through e-mail and by default be private.   By setting up a private area in Facebook (or anywhere else), you can keep the class roster private, but there are also benefits to keeping it open.  If your classroom discussion is &#39;open&#39;, then others can read and comment which broadens the experience of the students.  If there was an issue of privacy, where somebody didn&#39;t want for others to know they were taking the class, a pseudonym could be used (though of course the teacher would need to know who is who). I think this would be a rare case.</p>
<p>As far as the proprietary information, this can also be resolved by keeping an area that is open, and one that is behind a password.  Something that can be done fairly easily in exisiting tools, I believe.  So for example, I want to show my students part of a movie.  Under the Teach Act I can digitize that and share it with my students, but only if I restrict it from the public at large.  I could place these files in a restricted area, only allowing students to view it, and then the discussion of these files could take place out in the open.</p>
<p>And of course, I think faculty are realizing that with a little effort, in many cases they can use materials that are CC licensed, or in the public domain just as easy as those materials that are copyrighted.  So with a bit of work, they wouldn&#39;t need to worry about this issue, or at least, not worry about it as much.</p>
<p>Online assessments are interesting and depend on how the tests are taken.  A traditional test, where the student has 1 hour to answer questions in a closed book setting, will always need to be proctored.  And a traditional LMS would work, but so would other survey and testing tools out there.  You would just use whatever proctoring tools are already in place.  But, if a faculty member is open to an alternative method of testing/assessment (and the value of using those methods is a whole separate topic! <img src='http://www.jonmott.com/blog/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> , then it can become even easier.  Tests could be given over e-mail, IM, or assessments might be project/group based, so students could turn in the assessment by mail, over YouTube, etc.</p>
<p>This kind of class was actually held at Utah State during the Spring.  David Wiley held an &#39;open&#39; class, and I think he ended up with over 100 people participating, and only 15 or so getting credit.</p>
<p>I can see a day when a faculty member gets an e-mail from the university that is nothing more than the list of student&#39;s e-mails who are in his/her class.  S/he would then send an e-mail to each student inviting them to their facebook group, and they are off and running.  No login issues, no trying to figure out how to do things in an LMS that nobody has used, and no worry about information going away three days after grades are in.</p>
<p>Anyway, thanks for the thoughtful questions and discussion.</p>
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		<title>By: jonmott</title>
		<link>http://www.jonmott.com/blog/2008/08/learning-technology-customers/comment-page-1/#comment-1005</link>
		<dc:creator>jonmott</dc:creator>
		<pubDate>Fri, 08 Aug 2008 15:54:43 +0000</pubDate>
		<guid isPermaLink="false">http://www.jonmott.com/blog/?p=22#comment-1005</guid>
		<description>You&#039;re absolutely correct--there is an ample supply of tools that support a wide variety of teaching &amp; learning activities. I&#039;m still not convinced, though, that we should give up entirely on the institutional learning network. Privacy &amp; security requirements will continue to compell institutions to protect student records (especially grades), class rosters, etc. And, for better or worse, instituitons continue to license proprietary content which they are only authorized to share with their own students. Online assessments might be another function best reserved to an institutional LMS or similar tool. &lt;br&gt;&lt;br&gt;What are your thoughts?</description>
		<content:encoded><![CDATA[<p>You&#39;re absolutely correct&#8211;there is an ample supply of tools that support a wide variety of teaching &#038; learning activities. I&#39;m still not convinced, though, that we should give up entirely on the institutional learning network. Privacy &#038; security requirements will continue to compell institutions to protect student records (especially grades), class rosters, etc. And, for better or worse, instituitons continue to license proprietary content which they are only authorized to share with their own students. Online assessments might be another function best reserved to an institutional LMS or similar tool. </p>
<p>What are your thoughts?</p>
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		<title>By: jonmott</title>
		<link>http://www.jonmott.com/blog/2008/08/learning-technology-customers/comment-page-1/#comment-1000</link>
		<dc:creator>jonmott</dc:creator>
		<pubDate>Fri, 08 Aug 2008 15:49:14 +0000</pubDate>
		<guid isPermaLink="false">http://www.jonmott.com/blog/?p=22#comment-1000</guid>
		<description>Where learner-centric tools get implemented is an interesting question. I&#039;m increasingly inclined to think that the ideal location for such tools is in &quot;the cloud&quot; where users manage their own content &amp; experiences. Students are (increasingly?) likely to take courses from multiple institutions and (particularly after graduation) likely to participate in a variety of learning and training activities which may or may not be supported by a course management system. Having a learner-owned and managed space where learning activities can be catalogued and archived seems like an important step in the right direction.</description>
		<content:encoded><![CDATA[<p>Where learner-centric tools get implemented is an interesting question. I&#39;m increasingly inclined to think that the ideal location for such tools is in &#8220;the cloud&#8221; where users manage their own content &#038; experiences. Students are (increasingly?) likely to take courses from multiple institutions and (particularly after graduation) likely to participate in a variety of learning and training activities which may or may not be supported by a course management system. Having a learner-owned and managed space where learning activities can be catalogued and archived seems like an important step in the right direction.</p>
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		<title>By: jonmott</title>
		<link>http://www.jonmott.com/blog/2008/08/learning-technology-customers/comment-page-1/#comment-998</link>
		<dc:creator>jonmott</dc:creator>
		<pubDate>Fri, 08 Aug 2008 15:45:08 +0000</pubDate>
		<guid isPermaLink="false">http://www.jonmott.com/blog/?p=22#comment-998</guid>
		<description>Good point about the organization of content. I agree that teachers / instructors / professors are best qualified to organize content. Experts / professionals will always play the key, central role in the educational process. What I&#039;m suggestign is that we supplement the technology that supports institutions and teachers with software that is more learner-centric that supports learner activities . . . the best of both worlds.</description>
		<content:encoded><![CDATA[<p>Good point about the organization of content. I agree that teachers / instructors / professors are best qualified to organize content. Experts / professionals will always play the key, central role in the educational process. What I&#39;m suggestign is that we supplement the technology that supports institutions and teachers with software that is more learner-centric that supports learner activities . . . the best of both worlds.</p>
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